RESPONSIBLE GAMING

We want you to enjoy your gaming experience, so we encourage you to play responsibly at all times.

We are committed to providing you with an efficient, secure, fair and socially responsible service.


Under Age Gambling

It is serious criminal offence to gamble under the age of 18, and we take our responsibilities in this regard very seriously. We reserve the right to ask for proof of age from you and to carry out checks to verify the information provided. Your account may be suspended and funds withheld until satisfactory proof of age is provided. The legal gambling age varies according to country, we advise you to carry out local research.


Filtering

There are a number of third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet:

1. Net Nanny filtering software protects children from inappropriate web content: www.netnanny.com.

2. CYBERsitter filtering software allowing parents to add their own sites to block: www.cybersitter.com.


Self exclusion and deposit limits

We offer a facility to allow you to self-exclude yourself from using your account for 8 months. The minimum self-exclusion period is 8 months and you will not be able to re-open your account during the self-exclusion period. We will endeavor to prevent you opening a new account. You may also request us to set monthly deposit limits on your account which will be effective for a minimum of 8 months.


Keeping track of your transactions

You can easily access a full history of transactions, withdrawals and deposits through the “App Menus” or our website.


Keeping in control

Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following:

• Gambling should be entertaining and not seen as a way of making money
• Avoid chasing losses
• Only gamble what you can afford to lose
• Keep track of the time and amount you spend gambling

If you are concerned that gambling may have taken over your (or someone else's life) then the following questions may help you find out:

• Do you stay away from work, college or school to gamble?
• Do you gamble to escape from a boring or unhappy life?
• When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
• Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have spent gambling?
• Have others ever criticized your gambling?
• Have you lost interest in your family, friends or hobbies?
• After losing, do you feel you must try and win back your losses as soon as possible?
• Do arguments, frustrations or disappointments make you want to gamble?
• Do you feel depressed or even suicidal because of your gambling?

The more you answer 'yes' to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact the GamCare confidential helpline on 0845 6000 133 or visit their website at www.gamcare.org.uk for further information.


Getting Assistance

GamCare- (www.gamcare.org.uk) GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling.

Gambling Therapy (www.gamblingtherapy.org) Gambling Therapy provides online, multi-language, support and advice.


Contact us

Please contact us at care@alvin5.com