PRIVACY POLICY

This Privacy Policy describes the basis in which Alvin5 Limited – registered in England and Wales with company no 7789420 - (otherwise referred to herein as "we" or "us") deal with the information and data you provide to us to enable us to manage your relationship with Alvin5 Limited.

We will process any personal information provided to us (whether via the Alvin5 website (the "Website"), Alvin5 Apps (the “Apps”), the customer application form or any other means) or otherwise held by us relating to you in the manner set out in this Privacy Policy.

By submitting your information to us and using the Website and Apps you confirm your consent to the use of your personal information as set out in this Privacy Policy.

If you do not agree with the terms of this Privacy Policy please do not use the Website/Apps or otherwise provide us with your personal information.

Our Terms of Use and Privacy Policy offers you a thorough explanation regarding your personal data provided to us or any data we may collect from you.

This Privacy Policy is updated from time to time; therefore, it should be reviewed occasionally.


Information Collected

The information and data about you which we may collect, use and process includes the following:

1. information that you provide to us by filling in forms on the Website, Apps or any other information you submit to us via the Website, Apps or email;

2. records of correspondence, whether via the Website, Apps, email, telephone or other means;

3. details of the transactions you carry out with us, whether via the Website, Apps, telephone or other means; and

4. details of your visits to the Website and Apps including, but not limited to, traffic data, location data, weblogs and other communication data.


Use Made of the Information

We may use your personal information and data together with other information for the purposes of:

1. processing your bets, including card and on-line payments;
2. setting up, operating and managing your account;
3. complying with our legal and regulatory duties;
4. building up personal profiles;
5. carrying out customer research, surveys and analyses;
6. providing you with information about promotional offers and our products and services, where you have consented; and
7. displaying
8. monitoring transactions for the purposes of preventing fraud, irregular betting, money laundering and cheating.

We may also mention you in our promotional material or on the site if you win £5 or more. However, we would only ever mention your Displayname, your town and county. Your full name would never be used, nor any other information that could identify you without your permission.


Cookie Usage

There are instances where we may use cookies to gather information regarding our services in a mathematical collection for our website/app. Any information collected will not have any identifying data. It is statistical data about our visitors and how they have used our site/app. No personal details will be shared that could identify you. We may assemble information about your common internet use with a cookie file. When used, the cookies are downloaded to your computer automatically. The cookie is stored on the hard drive, with transferred information. The data sought by the cookie helps us improve our website and any service offered to you.

Your browser has the ability to decline cookies. This is done by setting your browser options to decline all cookies. Note: if you do decline the download of cookies, some aspects of our site may not work or allow you access.

Our advertisers may download cookies to which we have no control. If used, these cookies are downloaded by clicking on an advertisement found on our website.

Alvin5 uses Google Analytics to better understand who is using the Service, and how people are using it. Google Analytics uses cookies to collect and store anonymous information such as time of visit, pages visited, time spent on each page of the website, IP address, and type of operating system used. We use this information to improve the Service and make it appealing to as many users as possible.


Personal Data Storage

Locations outside the European Economic Area may be used for transferring data we collect about you. These data sites are for storing or processing of your information. The information we share outside the European Economic Area may be shared with staff based on the process and storage of said data. It may include such processes as processing a payment or offering support for your service or product needs. The staff processing or storing information may work for our suppliers outside the European Economic Area. By submitting your data to use you have agreed to this transfer and storage of data. We take all reasonable action to ensure the safety of your personal data in agreement with this Privacy Policy. Information we are provided will be stored on secure servers. Transaction data is encrypted for your safety. You should understand data via online transmission is not completely secure. We cannot guarantee full protection and security data, only that we take all reasonable action to protect information sent to us electronically. Transmission of any data by you is at your own risk. Where applicable you may be given access to sections of our site that require a password. You are responsible for the passwords safety and confidentiality.


Information Disclosure

At times we may disclose personal information to persons in our group. This can include subsidiaries, holding companies, or any other subsidiaries involved in our business, if applicable.
Third Party disclosure may occur for the following reasons:

- Selling any or all of our business to a third party may result in sharing your information.
- At any time when we are legally required to we may disclose information about you and your visits to our sites.
- To prevent fraud and help in fraud protection in order to reduce credit risk, we may disclose information.


Third Party Links

Third party links may be discovered on our site/app. These third party links have their own privacy policy, which you agree to when you click on the link. We are not responsible nor do we accept responsibility for third party links. Our liability covers us only on our site, and thus we do not accept liability for third party links as we have no control over them. Information Accessibility We cannot withhold data we collect about you, as per The Data Protection Act 1998. This act provides you with access to any information we may hold on you. If you wish to have access about our data collection on you please pay our fee of £10. The fee covers our costs for processing your request and getting the data to you. Please use the contact details below to formulate your data access request.

Contacting Us

Please feel free to contact us with queries, requests, or comments you may have about our Privacy Policy. We welcome any communication via the email: care@alvin5.com.